Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most

ISBN: 0143118447 | 352 Pages | MOBI | November 2, 2010 | English | 0.99 MB

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

Decipher the underlying structure of every difficult conversation?
Start a conversation without defensiveness?
Listen for the meaning of what is not said?
Stay balanced in the face of attacks and accusations
Move from emotion to productive problem solving

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