ITIL For Beginners: The Complete Beginner's Guide to ITIL, 2nd Edition

ITIL For Beginners: The Complete Beginner's Guide to ITIL, 2nd Edition

English | November 27th, 2017 | ISBN: 1945051523, 1945051337 | 158 Pages | EPUB | 3.42 MB

ITIL, Made Simple!

A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL?). Welcome to ITILsimplified!

For over two decades ITILhas informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. ITILbest-practices have helped business better manage IT assets, cut costs, provide better customer service, improve internal communications and much more. A cottage industry has emerged offering formal ITILtrainings and certifications.

IT professionals with ITILknow-how enjoy a preferred status among hiring managers and executives. Meanwhile, ITILconsultants regularly show up at the doorsteps of business across the globe committed to revamping underperforming, uncommunicative and non-service oriented IT departments.

ITILFor Beginners breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. This beginner-friendly text is easy-to-read and fully accessible to ITILnewcomers. For IT professionals already familiar with one or more of ITIL?'s lifecycle phases, this book will provide a breadth of context for ITIL?'s summary-level functioning and may be used as a decision-making aid for those considering an in-depth study or certification in a certain area of ITIL?.

ITILFor Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL?. We at ClydeBank Technology, the publishers of ITIL for Beginners, are grateful and excited to be sharing our work on this interesting subject here on Amazon and across a multitude of other distribution channels.

You'll Learn...
The history and inspirations for ITIL?
How ITILcan directly improve the experiences of employees, managers, partners, and customers
The mistakes commonly made by beginners when implementing ITIL
All of the ITIL Life Cycle Phases, Processes, Sub-Processes, and formal KPIs
ITIL?'s real-world application in IT and business


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