Konfliktmanagement: Konflikte erkennen, analysieren, l?sen



Gerhard Schwarz, Konfliktmanagement: Konflikte erkennen, analysieren, l?sen
Gabler | 2009 | ISBN: 3834911550 | 428 pages | File type: PDF | 1,7 mb
Konflikte zu analysieren und Konfliktprozesse zu steuern wird f¨¹r F¨¹hrungskr?fte immer wichtiger, da das Konfliktpotenzial durch Ver?nderungen der Umwelt zunimmt. Gerhard Schwarz, ausgewiesener Experte in Sachen Konfliktmanagement, vermittelt vielf?ltige Anregungen f¨¹r den sinnvollen Umgang mit Konflikten und deren L?sung. Er unterscheidet sechs Modelle: Flucht, Vernichtung, Unterordnung, Delegation, Kompromiss und Konsens.
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